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  1. Aktiv Support
  2. Student Support

Student Support

Creating Account

  • My Notifications are showing up in the wrong Time Zone
  • I haven't received my verification email
  • How do I change my email address/student id/name or other account information?
  • I need to reset my password!

Enrolling in my Course

  • How do I join a new course if I already have an account?
  • What is an LMS needed error?
  • How do I sign up for my course?
  • My activation code or course code is not working
  • I signed up for the wrong section/course

Paying for Aktiv Chemistry

  • I bought a year long access code, how do I apply it to a new course?
  • How do I pay for my course access?

Using Aktiv Chemistry

  • How to answer Scaffolded Mode Questions
  • Student - Status Page
  • How do I use the Arrow drawing tool?
  • How to include multi-digit and negative subscripts and exponents (superscripts) in your answers
  • How do I use the Lewis Structure drawing tool?
  • How do I turn off email notifications?
See all 8 articles

Proctored Assignments

  • How do I install and set up Proctorio?
  • Proctorio FAQ & Troubleshooting
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