Student Support

Creating Account

• My Notifications are showing up in the wrong Time Zone
• I haven't received my verification email
• How do I change my email address/student id/name or other account information?
• I need to reset my password!

Enrolling in my Course

• How do I join a new course if I already have an account?
• What is an LMS needed error?
• How do I sign up for my course?
• My activation code or course code is not working
• I signed up for the wrong section/course

Paying for Aktiv Chemistry

• I bought a year long access code, how do I apply it to a new course?
• How do I pay for my course access?

General Aktiv Platform Questions

• Requesting a Refund
• Practice Assignment Features
• Student - Status Page
• How to enable WebGL and fix the GL Context error?
• How to include multi-digit and negative subscripts and exponents (superscripts) in your answers
• How do I turn off email notifications?

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Using Aktiv Chemistry-Specific Questions

• How to answer Scaffolded Mode Questions
• How do I use the Lewis Structure drawing tool?
• How do I answer a Dimensional Analysis problem on Aktiv Chemistry?

Using the AktivGrid and Organic Drawing Tools

• Newman Projection Tutorial
• Chair Interactive Tutorial
• AktivGrid Tutorial
• How do I use the Arrow drawing tool?

Accessibility

• Navigating and Viewing the Aktiv Platform
• Turn On Color Contrast Mode

Proctored Assignments

• How do I install and set up Proctorio?
• Proctorio FAQ & Troubleshooting