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If your course code or activation code are not working, it is possible you are mixing up these codes for one another.
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Your course code is entered first, and is 6 letters/numbers long and should be provided by your instructor.
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After you enter your course code, you may either pay for your access directly, or enter an access code purchased from your bookstore.
If this doesn't address your problem, please contact us via support chat or click this link and we will be happy to assist!